We respect your privacy
This Privacy Policy covers the information we collect about you when you use our products or services, or otherwise interact with us.
Our products and services are offered by Yuwasoft Technologies Pvt. Ltd. (“Yuwasoft”, “we”, “us”, or “our”), a company based in Nepal.
This Privacy Policy applies to:
- kishancare.com and its subdomains;
- our mobile apps that incorporate this Privacy Policy;
- Kishan Care ERP and related products and services branded with the “Kishan Care” name.
We treat your personal information with the same respect we want our own to be treated with. When you deal with business, accounting, tax, dairy, farmer, customer, supplier, and financial records, there may be a lot of personal and business information involved. Here is exactly what we collect, how we use it, and how we protect it.
What information we collect about you
We collect information about you when you provide it to us, when you use our Services, and when other sources provide it to us.
Account and Profile Information:
When you sign up or update your profile on Kishan Care ERP, we collect details such as your name, email address, phone number, organization name, role, branch, preferences, and other details required to create and manage your account.
Business and Transaction Data:
We collect information that you enter into Kishan Care ERP, including customer records, supplier records, farmer records, ledgers, milk collection data, FAT/SNF details, invoices, payments, receipts, inventory, production records, reports, tax records, and other business documents.
Content You Provide Through Our Websites:
Information you submit through our websites, including forms, inquiries, comments, demo requests, support requests, and contact messages, may be collected.
Information from Support Channels:
When you contact our support team for assistance, we collect details about the issue you are facing and any relevant information you provide. This helps us understand and resolve your concern effectively.
Payment Information:
For paid services, we may collect billing information, payment status, subscription details, invoices, and related payment records. We do not intentionally collect or store sensitive payment credentials unless required for service or legal purposes.
Device and Connection Information:
We collect information about the devices you use to access our Services, including device type, browser type, operating system, IP address, and related technical data. This helps us maintain compatibility, security, and service performance.
Cookies and Tracking Technologies:
We use cookies and similar technologies to remember your preferences, improve user experience, analyze usage, and track interactions with our Services.
Information from Other Sources:
We may receive additional information from third parties, such as social media platforms, public databases, marketing channels, or integration partners. This helps us update records, improve our Services, and communicate better with you.
Partners and Service Providers:
We may receive information from partners who assist us with consulting, implementation, support, training, marketing, hosting, or technical services.
Advertising and Marketing Partners:
We may collect information from partners involved in advertising and marketing research to understand user engagement with our Services and advertisements.
How we use information we collect
How we use the information we collect depends on which Services you use, how you use them, and the preferences you communicate to us.
To provide the Services and personalize your experience:
We use your information to provide Kishan Care ERP, process transactions, authenticate users, manage accounts, provide customer support, operate the platform, and improve your experience.
For research and development:
We use information and collective learnings, including feedback and support data, to improve our Services, troubleshoot issues, identify trends, develop new features, and make Kishan Care ERP more useful for users.
To communicate with you about the Services:
We use your contact information to send transactional communications, subscription reminders, updates, notices, support replies, invoices, security alerts, and administrative messages.
To market, promote, and drive engagement with the Services:
We may use your contact information and usage data to send promotional communication about Kishan Care ERP features, updates, offers, or related services that may be useful to your business.
Customer support:
We use your information to resolve technical issues, respond to support requests, analyze errors, provide training, and improve our support process.
For safety and security:
We use information to verify accounts, monitor suspicious activity, detect fraud, prevent misuse, protect system integrity, and maintain a safe platform.
To protect our legitimate business and legal rights:
We may use information when required by law, regulation, audit, compliance, legal claims, tax obligations, or government authorities.
How we share information we collect
We are not in the business of selling your information to advertisers or unrelated third parties.
Sharing with other Service users
When you use Kishan Care ERP, some information may be shared with other authorized users inside your organization account.
For collaboration:
You may create content, reports, transactions, documents, or records that other authorized users in your organization can view, edit, approve, export, or download based on assigned permissions.
Managed accounts and administrators:
If you are using Kishan Care ERP under an organization account, your administrator may access, manage, restrict, or update your account information, permissions, and activity within the organization.
Sharing with third parties
We may share information with third parties that help us operate, provide, improve, customize, support, and market our Services.
Service Providers:
We work with third-party service providers for hosting, cloud infrastructure, backups, storage, payment processing, analytics, email, SMS, WhatsApp, technical support, security, and maintenance.
Partners:
We may work with consulting, implementation, support, and training partners to deliver customer solutions. We may share only the information necessary for them to provide the agreed service.
With your consent:
We may share information with third parties when you give us permission to do so. For example, when you agree to share a testimonial, case study, integration data, or support access.
Legal and regulatory requirements:
We may disclose information if required by law, court order, government authority, tax authority, audit requirement, or regulatory obligation.
How we store and secure information we collect
Information storage and security
We use industry-standard technical and organizational measures to secure the information we store.
While we implement safeguards designed to protect your information, no system is completely secure. Due to the nature of the internet and cloud services, we cannot guarantee that information transmitted through the internet or stored on our systems will always be free from unauthorized access or security risks.
How long we keep information
How long we keep information depends on the type of information and the purpose for which it is used.
We retain information as long as your account is active, as long as required to provide the Services, or as necessary for legal, tax, audit, accounting, regulatory, or business purposes.
Where possible, after the retention period ends, we will delete, anonymize, or securely isolate your information.
For IRD billing, tax, accounting, and compliance-related records, data may need to be retained for the period required by applicable laws or regulatory authorities.
Changes to our Privacy Policy
We may change this Privacy Policy from time to time.
We will post any changes on this page. If the changes are significant, we may provide a more prominent notice by email, in-app notification, or another appropriate method.
We encourage you to review this Privacy Policy whenever you use Kishan Care ERP so you stay informed about how we collect, use, and protect your information.
If you disagree with any changes to this Privacy Policy, you should stop using the Services and deactivate your account where applicable.
Contact Us
Your information is controlled by Yuwasoft Technologies Pvt. Ltd.
If you have questions or concerns about how your information is handled, please contact us:
Yuwasoft Technologies Pvt. Ltd.
Old Baneshwor, Kathmandu, Nepal
E-Mail: hello@kishancare.com
